When your DSC expires
An expired DSC cannot sign or encrypt bids. In practice, "renewal" means getting a new certificate from a licensed Certifying Authority, often on the same or a new token.
- Apply at least two weeks before expiry, especially if tenders are due.
- After you get the new DSC, update or re-register it on every portal you use: CPPP, each state portal and any other e-procurement site.
- Bids already encrypted with the old certificate can be affected if you change DSCs mid-way; avoid switching during an active bid.
Common errors and fixes
| Problem | Usual fix |
|---|---|
| Token not detected | Reinstall the token driver; try another USB port; close other signing software |
| Signing utility not responding | Install or update the portal's signer utility; use a supported browser; allow it in browser settings |
| Certificate not found on portal | Register or map the new DSC to your user ID on that portal |
| Name mismatch | DSC name must match the enrolled authorised signatory |
| Encryption certificate missing | You need a combo (signing + encryption) DSC for most e-tender portals |
Keep your token and PIN with you. Never share the PIN; use a remote session if someone helps you sign.
Sources
SoftTender is a private consultancy. We are not affiliated with GeM, CPPP, NSIC or any Government department. Registration on official portals such as GeM is free; we charge only for our assistance service. We do not guarantee that any tender will be awarded.